Support

Help with Listening Questions

Answers to the questions we hear most from parents and teachers, grouped by where you run into them.

Scanning a worksheet

Tap Scan Worksheet to take a new photo, or Import from Photo Library to use one you've already taken. The app reads the problems on-device right after — there's no upload step and no waiting on a server.

"Retry photo" keeps showing up

This means the app could recognize some of the worksheet but wasn't confident enough about the rest to guess. It's almost always one of these:

• Handwriting instead of a printed font — recognition is tuned for printed worksheets.
• A shadow or glare crossing part of the page.
• The photo taken at an angle rather than straight-on.

If only a few problems came through, you'll be offered a choice to continue with what was found or retake the photo — you don't have to get a perfect scan to start practicing.

Answering: voice or keypad

Pick how you'd like to answer before starting a worksheet. Keypad is a simple number pad with a Repeat button to hear the problem again. Voice listens for a spoken answer after each problem — recognition happens entirely on the device, so it works without an internet connection.

Voice mode isn't hearing answers

• Check that microphone and speech recognition access are allowed in your device's Settings for Listening Questions.
• Try somewhere quieter — background noise is the most common cause of a missed answer.
• Switch to keypad mode any time from the worksheet's start screen if voice isn't cooperating.

Speech speed

The Slow / Medium / Fast setting controls the pause between each spoken number, not how fast the voice talks — so numbers are always spoken clearly, just with more or less breathing room between them. Choose it before starting a worksheet.